Effective Date of Current Policy: January 20th, 2016
Datebox requires that users create accounts containing usernames, passwords, email addresses and other confidential information. This information may be used exclusively by Datebox in an effort to create, manage and deliver certain products available on the site. By creating an account you acknowledge that all information is true, and that you have not, and will not hold duplicate user accounts. User accounts are limited to one per household. Datebox will not be responsible for duplicate charges, or product delivery that comes as a result of households having multiple accounts.
Datebox offers various subscription types: including re-billable monthly subscriptions (“Monthly Subscriptions”); prepaid three month & six month subscriptions (; and prepaid gift subscriptions of one, three, or six months (“Gift Subscriptions”).
With respect to Datebox subscriptions subject to automatic renewal, you agree that Datebox may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before Datebox was notified.
By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Datebox after the expiration date of your payment card.
Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal.
To cancel your Monthly Subscription at any time, you may (i) logon to your account and follow the cancellation procedures there, or (ii) send us a message at email@example.com and we will do it for you who can help you cancel. If you cancel, you may use your subscription until the end of your then-current subscription term.
Upon initial purchase, a monthly subscription may be refunded and cancelled prior to the 1st of the month immediately following the subscribers initial purchase. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on, will take effect on the subscribers next scheduled renewal.
By purchasing a Pre-paid Subscription, you agree and acknowledge that your subscription has an initial pre-payment feature for either three, or six months of service and a recurring Subscription renewal fee at the then-current Subscription rate of your selected plan, and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Datebox after the expiration date of your payment card.
At the end of each subscription term, your subscription will be automatically extended for another term and your payment method will automatically be charged the renewal fee at the then-current Subscription rate of your plan, until you cancel your Subscription renewal.
You may only cancel your current Subscription plan during the first month of the subscription. To cancel your three or six month Subscription prior to renewal of your current subscription term you may (i) logon to your account and follow the cancellation procedures there, (ii) send us a message at firstname.lastname@example.org and we will do it for you. To cancel your three or six month subscription renewal during the first month of it’s term, you may send us a message at email@example.com and we will cancel the remaining months of your term for you. Please note that the first month of your renewal will not be eligible for cancellation or refund, and you will still be shipped that month’s product.
Three and six month plan renewals cancelled during the first month of it’s term may be refunded for the remaining month’s of the subscription terms. Refunds will be given on a pro-rated basis (2 of 3, or 5 of 6 months). Refunds will be based on the full priced subscription, the discounted price will not be honored as a result of the cancellation of the extended, prepaid plan. Users requesting a refund and cancellation during the first month of their term or renewal, may be refunded the amount of their renewal charge, minus the full price of that current month. (eg: $197.76 6 month renewal charge minus $39.95 current full price month equals $157.81 refund.)
Returns, exchanges & replacements may be granted at the sole discretion of Datebox. If you need assistance, reach out in a reasonable amount of time to [firstname.lastname@example.org](email@example.com) to present your request.
Missing product. Datebox will replace product missing from a date. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address above and notify our team. Missing prints or booklets will be sent as a PDF via email in an effort to allow you to use your product as soon as possible. Reship requests will be tracked and Datebox reserves the right to refuse reships or replacements for any reason at it’s sole discretion.
Returns & Exchanges. May or may not be granted at the sole discretion of Datebox on a case by case basis. Exchanges will not be given for dissatisfaction of the date activity. Datebox is not responsible if users are sent duplicate product due to having multiple accounts with Datebox. Returning a product to Datebox without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Datebox as a result.
Refused Shipments. Users agree not to refuse shipments from Datebox. Refusing a shipment for any reason will not result in cancellation of a subscription plan, nor will it trigger a refund. Datebox assumes no responsibility and liability for any refused shipments and additional shipping charges may apply.
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Datebox expects all users to respect the intellectual property rights of others. If you believe a work protected by a U.S. copyright that you or another owns has been posted on this site without authorization, you may notify us with the following information:
• a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
• identification of works or materials being infringed;
• identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
• your contact information, including address, telephone number and, if available, e-mail address;
• a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and
• a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. YOUR USE OF THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE site IS AT YOUR OWN RISK. THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DATEBOX HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation of Liability. IN NO EVENT WILL DATEBOX, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBsiteS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBsiteS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
We control and operate the site from the United States. We make no representation that materials on the site are appropriate or available for use outside the United States. If you choose to access this site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Risk of Loss